Patient Access Associate

Brigham and Women's Hospital; Boston (MA); On-site; USD 24,000 - 35,000; Part time

Job summary

Brigham and Women's Hospital in Boston, MA is seeking a patient access role focused on smooth check-in and discharge with outstanding customer service. You will collect patient information, verify insurance, explain policies, and assist with scheduling and payments at the Francis Street location.

The position is onsite, part-time (32 hours per week), with hourly pay range of $17.71 to $25.28. Benefits are described in employee materials; standard healthcare and retirement offerings apply.

Qualifications

• High school diploma or equivalent required.
• 1–2 years admitting/scheduling/verification experience preferred.
• Knowledge of medical terminology and insurance verification is helpful.

Responsibilities

• Greet patients professionally.
• Collect and verify demographics and insurance information.
• Enter data into systems and schedule appointments.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Address patient questions and escalate complex issues to senior staff.

Skills

Admitting scheduling

Insurance verification

Customer service

Medical terminology

Education

High School Diploma or Equivalent

Job description

Brigham and Women's Hospital in Boston, MA is seeking a patient access role focused on smooth check-in and discharge with outstanding customer service. You will collect patient information, verify insurance, explain policies, and assist with scheduling and payments at the Francis Street location.

The position is onsite, part-time (32 hours per week), with hourly pay range of $17.71 to $25.28. Benefits are described in employee materials; standard healthcare and retirement offerings apply.