Patient Access Representative Senior BWH

The General Hospital Corporation; Boston (MA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking a patient access professional to gather and record essential information, provide a positive patient experience, and support billing processes. The role includes scheduling, pre-registering patients, handling inquiries, and protecting HIPAA privacy.

You will mentor junior staff, respond to questions, and ensure accurate documentation using Microsoft Office and EMR systems. 2–3 years of healthcare experience and an associate degree in healthcare administration

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience: 2-3 years in healthcare, patient access/registration.
• Knowledge of patient access procedures, healthcare regulations, and HIPAA.

Responsibilities

• Collect and record information accurately for patient visits and billing.
• Provide a positive patient experience and assist with scheduling and pre-registration.
• Mentor junior staff and serve as a day-to-day resource for patient access questions.

Skills

Customer service

Active listening

Empathy

Communication

Prioritization

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration or related field

Tools

Microsoft Office

EMR systems

Job description

Site: The Brigham and Women's Hospital, Inc.

Job Summary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsibilities

• Ensuring that all necessary information is accurately collected and recorded.
• Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
• Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
• Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
• Greeting patients and provide them with exceptional customer service and support.
• Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
• Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Staying up to date on healthcare regulations and policies and apply them in daily operations.

Qualifications

Education

• High School Diploma or Equivalent required.
• Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred.

Experience

• 2-3 years of experience in a healthcare setting, with a focus on patient access and registration required.

Knowledge, Skills and Abilities

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

75 Francis Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.