Healthcare Administrative Assistant - Patient Access

The General Hospital Corporation; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant to be the welcoming first contact for patients in a busy clinical setting. You will support patients, providers, and the care team with supervision, handling check-in/out, scheduling, and records management on site at the Southern Jamaica Plain Health Center.

You will gain valuable healthcare administration and systems experience, with opportunities to advance into more specialized roles as your skills grow.

Qualifications

• High school diploma or equivalent is required.
• 2-3 years of office experience is required.
• Proficiency with Office Suite and a solid understanding of office procedures.
• Strong written and verbal communication skills.

Responsibilities

• Greet patients, manage check-in/out and appointment scheduling.
• Answer phones, assist callers and maintain records.
• Handle messages for authorizations, questions, refills and tests.
• Process billing forms, accept co-payments, scan documents.
• Request medical records and lab results; file and distribute materials.
• Type forms, records, schedules and memos.
• Serve as a Super User for scheduling, registration and billing systems.
• Train colleagues and support advanced scheduling tasks as needed.

Skills

Written communication

Verbal communication

Organization

Time management

Office experience

Education

High school diploma or equivalent

CMAA certification (bonus)

Tools

Office Suite

Job description

Mass General Brigham is seeking a Practice Assistant to be the welcoming first contact for patients in a busy clinical setting. You will support patients, providers, and the care team with supervision, handling check-in/out, scheduling, and records management on site at the Southern Jamaica Plain Health Center.

You will gain valuable healthcare administration and systems experience, with opportunities to advance into more specialized roles as your skills grow.