Senior Patient Access Specialist: Front Desk & Payer

St. Anthony Hospital; Gig Harbor (WA); On-site; USD 32,000 - 49,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Senior Patient Access Representative to perform patient registration and admitting functions across multiple hospital access areas, including the Emergency Department and main registration.

The role involves handling moderately complex registration scenarios, insurance verification, and patient financial responsibility communication, with a focus on relationship-based care and teamwork to support inpatient access and payer workflows.

Qualifications

• High School Graduate General Studies, upon hire
• High School GED General Studies, upon hire

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high-volume or high-acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

Skills

Problem solving

Team collaboration

Communication

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health is seeking a Senior Patient Access Representative to perform patient registration and admitting functions across multiple hospital access areas, including the Emergency Department and main registration.

The role involves handling moderately complex registration scenarios, insurance verification, and patient financial responsibility communication, with a focus on relationship-based care and teamwork to support inpatient access and payer workflows.