Senior Patient Access Specialist

Children's National Hospital; Washington (District of Columbia); On-site; USD 30,000 - 61,000; Full time

Job summary

Children’s National Hospital is seeking a Senior Patient Access Representative in Washington, DC. You will be the first point of contact for patients, handling scheduling, demographic collection, and insurance verification with a compassionate approach.

The role emphasizes accuracy, problem solving, and mentorship to teammates while supporting department workflows and compliant practices.

Qualifications

• Broad knowledge in administrative processes and customer service.
• Computer knowledge required; proficient data entry and record keeping.
• Minimum 3 years related experience in patient access or similar role.
• Complete training and pass competency assessments; 35 wpm typing.

Responsibilities

• Schedule routine and complex appointments using the department system.
• Register patients and guardians with accurate demographic data.
• Collect co-pays and payments; explain billing to families.
• Verify insurance eligibility and obtain required authorizations.
• Greet families professionally and support throughput for accuracy.

Skills

Registration

Scheduling

Insurance verification

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Children’s National Hospital is seeking a Senior Patient Access Representative in Washington, DC. You will be the first point of contact for patients, handling scheduling, demographic collection, and insurance verification with a compassionate approach.

The role emphasizes accuracy, problem solving, and mentorship to teammates while supporting department workflows and compliant practices.