Senior Patient Access Specialist

UCI Health Regional Burn Center; Orange (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

UCI Health in Orange County seeks a Customer Service Representative for the UC Irvine Medical Center call center. You will provide high quality service to patients seeking medical services and serve as a preceptor for new staff.

Role requires excellent English, knowledge of medical terminology, and ability to navigate insurance programs; prior call center experience in healthcare is preferred. You will perform data entry and use standard office equipment.

Qualifications

• Must demonstrate customer service skills appropriate to the job.
• Minimum 6 months of experience in a call center plus 12 months in healthcare or 12 months in a healthcare call center.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of insurance programs and/or government programs.
• Demonstrated experience using office equipment such as printer, copier, fax, scanner.
• Demonstrated experience using a computer, including data entry and retrieval.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.

Skills

Customer service

Communication

Medical terminology

Data entry

Computer use

Tools

Patient registration software

Office equipment operation

Job description

UCI Health in Orange County seeks a Customer Service Representative for the UC Irvine Medical Center call center. You will provide high quality service to patients seeking medical services and serve as a preceptor for new staff.

Role requires excellent English, knowledge of medical terminology, and ability to navigate insurance programs; prior call center experience in healthcare is preferred. You will perform data entry and use standard office equipment.