Senior Patient Access Specialist

UCI Health; Irvine (CA); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Sick and vacation time

Retirement savings plans

Job summary

UCI Health in Irvine is seeking a patient services representative to provide high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.

This role serves as a preceptor for new staff, requiring strong communication, knowledge of medical terminology, and familiarity with health insurance programs.

Candidates should have at least 6 months of call center experience and 12 months in healthcare or a healthcare call center, with bilingual skills preferred.

Qualifications

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
• Must demonstrate customer service skills appropriate to the job.
• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Knowledge of University and medical center organizations, policies, procedures and forms
• Demonstrated experience working with a patient registration software system
• Bilingual skills in English and Spanish and/or Vietnamese

Responsibilities

• The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Skills

Customer service

Call center experience

Healthcare experience

English communication

Medical terminology

Insurance knowledge

Office equipment

Data entry

Time management

Relationship building

Job description

UCI Health in Irvine is seeking a patient services representative to provide high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.

This role serves as a preceptor for new staff, requiring strong communication, knowledge of medical terminology, and familiarity with health insurance programs.

Candidates should have at least 6 months of call center experience and 12 months in healthcare or a healthcare call center, with bilingual skills preferred.