Senior Patient Access Navigator

University of California - Irvine Health; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

University of California - Irvine Health seeks a dedicated Customer Service Representative to handle patient inquiries for medical services at UC Irvine Medical Center. The role includes mentoring new staff and ensuring top-quality call center support.

The incumbent will require strong English communication, knowledge of medical terminology, and familiarity with insurance programs to assist patients efficiently in a fast-paced healthcare environment.

Qualifications

• At least 6 months of call center experience plus 12 months in healthcare, or 12 months in a healthcare call center.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of insurance programs and/or government programs.
• Demonstrated experience using office equipment and data entry.

Responsibilities

• Provide high quality customer service to patients calling to obtain medical services and act as a preceptor for new staff.

Skills

Customer service

Call center

English proficiency

Medical terminology

Insurance knowledge

Data entry

Office equipment

Team collaboration

Tools

Patient registration software

Job description

University of California - Irvine Health seeks a dedicated Customer Service Representative to handle patient inquiries for medical services at UC Irvine Medical Center. The role includes mentoring new staff and ensuring top-quality call center support.

The incumbent will require strong English communication, knowledge of medical terminology, and familiarity with insurance programs to assist patients efficiently in a fast-paced healthcare environment.