Senior Patient Access Specialist

UCI group; Irvine (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

UCI Health is seeking a patient services call center specialist for UC Irvine Medical Center. You will deliver high-quality customer service to patients seeking medical services and act as a preceptor for new staff, ensuring smooth onboarding and service excellence.

The role requires strong English communication, knowledge of medical terminology, and familiarity with health insurance programs. A healthcare call center background is preferred, with comfort using standard office equipment.

Qualifications

• Minimum 6 months of experience in a call center plus 12 months experience in a healthcare setting or 12 months experience working in a call center in a healthcare setting
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment and data entry/retrieval

Responsibilities

• The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center
• Serves as a preceptor for new staff

Skills

Customer service skills

English communication

Medical terminology

Insurance programs knowledge

Data entry and retrieval

Office equipment proficiency

Healthcare setting adaptability

Tools

Patient registration software

Job description

UCI Health is seeking a patient services call center specialist for UC Irvine Medical Center. You will deliver high-quality customer service to patients seeking medical services and act as a preceptor for new staff, ensuring smooth onboarding and service excellence.

The role requires strong English communication, knowledge of medical terminology, and familiarity with health insurance programs. A healthcare call center background is preferred, with comfort using standard office equipment.