Patient Access Specialist - Healthcare Support Pro

UCI group; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement savings plans

Discounts and perks

Job summary

UCI Health is seeking a patient-focused call center professional to provide high-quality assistance to patients seeking medical services at UC Irvine Medical Center. The role includes acting as a preceptor for new staff and guiding peers in service delivery.

Strong English communication, knowledge of medical terminology, and experience in healthcare call centers are essential to ensure accurate information, efficient scheduling, and patient satisfaction.

Qualifications

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
• Must demonstrate customer service skills appropriate to the job.
• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of insurance programs and/or government programs.
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner.
• Demonstrated experience using a computer, including data entry and retrieval.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.

Responsibilities

• High quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.
• Preceptor for new staff.

Skills

Customer service

English communication

Medical terminology

Insurance programs knowledge

Data entry

Office equipment operation

Verbal communication

Interpersonal relationships

Work pace management

Job description

UCI Health is seeking a patient-focused call center professional to provide high-quality assistance to patients seeking medical services at UC Irvine Medical Center. The role includes acting as a preceptor for new staff and guiding peers in service delivery.

Strong English communication, knowledge of medical terminology, and experience in healthcare call centers are essential to ensure accurate information, efficient scheduling, and patient satisfaction.