Senior Patient Access Navigator

UCI Health; Orange (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Job summary

UCI Health in California seeks a customer service professional to assist patients calling for medical services at UC Irvine Medical Center. The role includes serving as a preceptor for new staff while delivering accurate information and compassionate support.

Requirements include strong English communication, knowledge of medical terminology, and familiarity with insurance programs. A healthcare setting or call center background is preferred to excel in this fast-paced healthcare environment.

Qualifications

• Provide high quality customer service to patients calling to obtain medical services.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of insurance programs and/or government programs.

Responsibilities

• Provide high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.
• Serve as a preceptor for new staff.
• Maintain ability to work at appropriate pace and across the health system.

Skills

Customer service

English communication

Medical terminology

Insurance knowledge

Data entry

Team collaboration

Work pace management

Job description

UCI Health in California seeks a customer service professional to assist patients calling for medical services at UC Irvine Medical Center. The role includes serving as a preceptor for new staff while delivering accurate information and compassionate support.

Requirements include strong English communication, knowledge of medical terminology, and familiarity with insurance programs. A healthcare setting or call center background is preferred to excel in this fast-paced healthcare environment.