Senior Patient Access Specialist & Mentor

University of California - Irvine Health; Orange (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

University of California - Irvine Health is seeking a dedicated customer service professional to assist patients contacting UC Irvine Medical Center for medical services. You will act as a key frontline contact, delivering courteous support and accurate information.

Responsibilities include precepting new staff and maintaining high quality service in a fast-paced healthcare call center environment. Proficiency in medical terminology and insurance knowledge is essential.

Qualifications

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
• Must demonstrate customer service skills appropriate to the job.
• 6 months of experience in a call center plus 12 months in a healthcare setting or 12 months in a healthcare call center.
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Responsibilities

• The incumbent provides high quality customer service to patients calling to obtain medical services.
• Serves as a preceptor for new staff.

Skills

Customer service

Medical terminology

English proficiency

Data entry

Healthcare experience

Tools

CRM software

Microsoft Office

Data entry systems

Job description

University of California - Irvine Health is seeking a dedicated customer service professional to assist patients contacting UC Irvine Medical Center for medical services. You will act as a key frontline contact, delivering courteous support and accurate information.

Responsibilities include precepting new staff and maintaining high quality service in a fast-paced healthcare call center environment. Proficiency in medical terminology and insurance knowledge is essential.