Senior Access Specialist - Healthcare Call Center

UCI group; Irvine (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

UC Irvine Medical Center in Irvine, CA seeks a patient services representative to handle inbound calls for medical services and scheduling. This role requires clear communication and comfort with medical terminology.

You will also act as a preceptor for new staff, guiding them through patient interactions and proper data entry practices. The position emphasizes English proficiency, knowledge of insurance programs, and collaboration with care teams to ensure seamless patient access.

Qualifications

• Experience in call centers or healthcare settings is required or highly preferred.
• Excellent English communication skills, both written and verbal.
• Knowledge of medical terminology and insurance programs is advantageous.
• Proficient data entry and basic computer skills for health records.
• Ability to work efficiently in a busy environment while maintaining accuracy.

Responsibilities

• Provide high quality customer service to patients calling for medical services.
• Serve as a preceptor for new staff and model best practices.
• Clearly explain insurance programs and scheduling options to callers.
• Maintain knowledge of medical terminology and information systems.
• Assist callers with scheduling, referrals, and data entry tasks.

Skills

Call Center Experience

Healthcare environment

English fluency

Medical terminology

Insurance programs knowledge

Data entry

Time management

Team collaboration

Education

High School diploma or equivalent

Tools

Patient registration software

Job description

UC Irvine Medical Center in Irvine, CA seeks a patient services representative to handle inbound calls for medical services and scheduling. This role requires clear communication and comfort with medical terminology.

You will also act as a preceptor for new staff, guiding them through patient interactions and proper data entry practices. The position emphasizes English proficiency, knowledge of insurance programs, and collaboration with care teams to ensure seamless patient access.