Patient Access Specialist – Healthcare Call Center

UCI group; Irvine (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vacation time

Retirement savings plans

Discounts and perks

Job summary

UCI Health seeks a patient-focused call center representative to handle inquiries for medical services at UC Irvine Medical Center. You will greet callers, gather accurate information, and route requests while maintaining patient confidentiality.

The role requires strong communication skills and the ability to multitask in a fast-paced environment. This position often serves as a preceptor for new staff and supports team documentation efforts.

Qualifications

• Customer service experience providing phone support or in-person assistance.
• Familiarity with medical terminology and patient privacy regulations.
• Experience with data entry and using registration software.

Responsibilities

• Provide high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.
• Serve as a preceptor for new staff.
• Maintain accurate patient information and documentation in registration systems.

Skills

Customer service

Call center

Healthcare terminology

Verbal communication

Written communication

Data entry

Education

High School Diploma or GED

Tools

Registration software

Office equipment

Job description

UCI Health seeks a patient-focused call center representative to handle inquiries for medical services at UC Irvine Medical Center. You will greet callers, gather accurate information, and route requests while maintaining patient confidentiality.

The role requires strong communication skills and the ability to multitask in a fast-paced environment. This position often serves as a preceptor for new staff and supports team documentation efforts.