Senior Patient Access Specialist

UCI Health; Irvine (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vacation Time

Retirement Savings Plan

Employee Discounts

Job summary

UCI Health is seeking a Customer Service Specialist to handle patient inquiries for medical services at UC Irvine Medical Center. You will serve as a frontline contact, delivering accurate information and courteous support to callers.

Key responsibilities include managing a steady call volume, documenting interactions, and assisting with basic scheduling and insurance questions. The role requires clear English communication and familiarity with medical terminology, with opportunities to mentor

Qualifications

• Minimum 6 months in a call center setting plus 12 months in a healthcare setting or 12 months in a healthcare call center.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology and insurance programs.

Responsibilities

• Provide high quality customer service to patients calling for medical services.
• Serve as a preceptor for new staff.

Skills

Customer service

Call center experience

Healthcare experience

English communication

Medical terminology

Insurance knowledge

Office equipment familiarity

Data entry

Interpersonal skills

Job description

UCI Health is seeking a Customer Service Specialist to handle patient inquiries for medical services at UC Irvine Medical Center. You will serve as a frontline contact, delivering accurate information and courteous support to callers.

Key responsibilities include managing a steady call volume, documenting interactions, and assisting with basic scheduling and insurance questions. The role requires clear English communication and familiarity with medical terminology, with opportunities to mentor