Patient Experience & Financial Services Specialist

Mercy; Springfield, Northern (MO, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Mercy seeks an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions, front-desk workflows, and billing conversations. The role emphasizes professionalism, clear communication, and efficient task management.

As the primary contact for patients and visitors, you will explain financial responsibility, collect payments, and document outcomes while upholding privacy and confidentiality. A strong customer-service mindset is essential.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Excellent communication and customer service skills.
• Ability to discuss patient financial responsibility professionally.
• Ability to handle confidential information.
• Willingness to complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as primary contact for patients and visitors.
• Manage front-desk operations and workflows.
• Explain payment options and collect payments.
• Document financial conversations and outcomes.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy & confidentiality

Under pressure

Front desk operations

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy seeks an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions, front-desk workflows, and billing conversations. The role emphasizes professionalism, clear communication, and efficient task management.

As the primary contact for patients and visitors, you will explain financial responsibility, collect payments, and document outcomes while upholding privacy and confidentiality. A strong customer-service mindset is essential.