Senior Patient Access & Scheduling Specialist

UVA Health; Manassas (VA); On-site; USD 26,000 - 40,000; Full time

Job summary

UVA Health in Virginia is seeking an experienced patient services representative to coordinate scheduling, registration, and check-in/out for diverse clinics. You will serve patients, families, and referring providers, ensuring the right records are available and requests are handled promptly for optimal care.

The role emphasizes privacy, accurate data entry into EMR, and collaboration with care teams to resolve scheduling issues.

Qualifications

• Education: High School Graduate or Equivalent required. Associates degree preferred.
• Experience: 2 years relevant experience required.
• Licensure: None required.

Responsibilities

• Independently answers telephones, schedules, confirms appointments and maintains appointment and procedure schedules.
• Registers patients, takes payments and provides receipts.
• Abstracts appropriate health data into EMR
• Takes ownership of resolving scheduling conflicts for patients and communicates with care team and management.
• Collaborates with Clinic Triad team to review requested schedule changes.
• Creates patient no show and cancellation letters and calls to reschedule.
• Accurately completes daily attendance in the scheduling system to ensure high quality and reliable data capture
• Achieves expected metric targets applicable to scheduling and registration

Skills

Customer service

Scheduling

Registration

Communication

Education

High School Diploma or Equivalent

Associate's degree

Job description

UVA Health in Virginia is seeking an experienced patient services representative to coordinate scheduling, registration, and check-in/out for diverse clinics. You will serve patients, families, and referring providers, ensuring the right records are available and requests are handled promptly for optimal care.

The role emphasizes privacy, accurate data entry into EMR, and collaboration with care teams to resolve scheduling issues.