Senior Patient Access & Registration Lead

Houston Methodist; The Woodlands (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Houston Methodist is seeking a Senior Patient Access Associate to collect accurate demographic and insurance information for patients at various entry points, entering data into the EHR system and performing cashiering tasks.

The role emphasizes EMTALA/HIPAA compliance, strong customer service, and the ability to work across departments, mentor others, and support efficient patient flow within the hospital environment.

Qualifications

• High school diploma or equivalent required.
• Four years of customer service experience, including two in hospital registration.
• Proficiency in English and strong customer service skills.
• Knowledge of insurance procedures and registration processes.
• Ability to learn multiple software programs.

Responsibilities

• Obtain and record accurate demographic and insurance information from patients.
• Explain consent forms and obtain signatures.
• Work across multiple areas and EHR work queues related to patient access.
• Provide exceptional customer service and resolve issues with professionalism.
• Mentor and train less experienced staff.

Skills

Customer service

English proficiency

Communication

Multi-tasking

Insurance procedures

Problem solving

Calm under pressure

Computer skills

Attention to detail

Leadership and mentoring

Education

High School diploma or equivalent education

Job description

Houston Methodist is seeking a Senior Patient Access Associate to collect accurate demographic and insurance information for patients at various entry points, entering data into the EHR system and performing cashiering tasks.

The role emphasizes EMTALA/HIPAA compliance, strong customer service, and the ability to work across departments, mentor others, and support efficient patient flow within the hospital environment.