Patient Access & Scheduling Specialist

Houston Methodist; Houston (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and financial clearance for patients across locations. The role emphasizes exemplary customer service, HIPAA compliance, and effective communication with patients, physicians, and hospital staff.

You will use scheduling systems to triage calls, collect insurance data, and verify benefits, supporting smooth patient flow and timely appointments.

Qualifications

• High School diploma or equivalent required.
• Healthcare/call center or customer service experience preferred; 3 years recommended.
• Strong medical terminology knowledge preferred; HIPAA awareness beneficial.

Responsibilities

• Book and register patient appointments accurately for the correct location.
• Verify patient eligibility and benefits to obtain financial clearance.
• Provide excellent customer service to patients, physicians, and staff, and communicate scheduling information clearly.

Skills

Customer service

English proficiency

Communication skills

Medical terminology

Data entry

PC literacy

Insurance knowledge

Scheduling systems

Education

High School diploma or equivalent

Tools

Windows OS

Word processing

Excel (basic)

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and financial clearance for patients across locations. The role emphasizes exemplary customer service, HIPAA compliance, and effective communication with patients, physicians, and hospital staff.

You will use scheduling systems to triage calls, collect insurance data, and verify benefits, supporting smooth patient flow and timely appointments.