Patient Access Lead & Mentor — Multi-Area Registration

Houston Methodist; Nassau Bay (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Houston Methodist is seeking a Senior Patient Access Associate to accurately capture patient demographics and insurance details in the EHR, across entry points from ER to main registration. You will also perform cashiering tasks and help ensure financial clearance for patients.

The role emphasizes strong customer service, HIPAA and EMTALA compliance, and collaboration with physicians and staff. You will mentor teammates, handle multitasking, and maintain accuracy in a fast-paced environment to

Qualifications

• High School diploma or equivalent.
• Minimum four years of customer service experience, including two years in hospital registration.
• Proficiency in English reading, writing and speaking.

Responsibilities

• Obtain and record accurate demographic and insurance information.
• Explain consent forms and obtain signatures.
• Work across multiple areas including ED registration and main registration.
• Post and receipt patient payments and balance cash drawer daily.
• Promote positive patient experience and escalate issues to management.

Skills

Customer service

Hospital registration

HIPAA compliance

Communication skills

Computer skills

Problem solving

Attention to detail

Mentoring/leadership

Education

High School diploma or equivalent

Tools

EHR systems

Billing/Cashiering software

Insurance verification software

Job description

Houston Methodist is seeking a Senior Patient Access Associate to accurately capture patient demographics and insurance details in the EHR, across entry points from ER to main registration. You will also perform cashiering tasks and help ensure financial clearance for patients.

The role emphasizes strong customer service, HIPAA and EMTALA compliance, and collaboration with physicians and staff. You will mentor teammates, handle multitasking, and maintain accuracy in a fast-paced environment to