Patient Access Operations Lead

Houston Dose; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Houston Methodist is seeking a Lead Patient Access Services professional to provide administrative support, coordinate staffing, and act as liaison among management, staff, physicians, and insurers. The role involves monitoring patient flow, performing registration, scheduling, and insurance verification, and leading quality audits.

Requires four years in patient access, strong English communication, and proficient computer skills.

Qualifications

• High School diploma or equivalent education; some college preferred.
• Four years of experience in patient access services (registration, scheduling, insurance verification).
• Proficiency in English; ability to communicate with patients and staff.

Responsibilities

• Leads and mentors staff; coordinates routine duties and schedules.
• Acts as liaison between management, staff, physicians, and insurers.
• Performs patient access duties: registration, scheduling, verification.
• Monitors patient throughput and patient experience; supports problem solving.
• Conducts quality audits and implements process improvements.

Skills

English proficiency

Customer service

Communication

Team leadership

Problem solving

Computer literacy

Data analysis

Adaptability

Confidentiality

Multitasking

Education

High School diploma or equivalent

Some college

Tools

Hospital Information Systems

Office software

Job description

Houston Methodist is seeking a Lead Patient Access Services professional to provide administrative support, coordinate staffing, and act as liaison among management, staff, physicians, and insurers. The role involves monitoring patient flow, performing registration, scheduling, and insurance verification, and leading quality audits.

Requires four years in patient access, strong English communication, and proficient computer skills.