Patient Access & Registration Specialist

Houston Methodist; Sugar Land (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Associate to collect accurate demographic and insurance information at admission points and ensure proper billing practices. The role includes cashiering duties, insurance verification, and compliance with EMTALA/HIPAA requirements, while delivering high-level customer service.

The position emphasizes effective communication, accuracy, and the ability to stay composed in fast-paced environments, supporting a positive patient experience across

Qualifications

• High school diploma or equivalent required.
• Two years of experience in a strong customer service environment.
• One year of registration experience in a hospital environment preferred.

Responsibilities

• Obtain and record accurate demographic and insurance information.
• Explain consent forms, obtain signatures, and respond to questions in a professional manner.
• Collect payments based on pre-determined information; balance cash drawer daily.
• Verify insurance to determine patient out-of-pocket costs; assist with payment options when applicable.
• Maintain HIPAA confidentiality and accurate patient identification; ensure privacy in all interactions.

Skills

Customer service

Communication skills

Multitasking

English proficiency

Problem solving

Calm under pressure

Computer skills

Detail oriented

Education

High School diploma or equivalent

Job description

Houston Methodist is seeking a Patient Access Associate to collect accurate demographic and insurance information at admission points and ensure proper billing practices. The role includes cashiering duties, insurance verification, and compliance with EMTALA/HIPAA requirements, while delivering high-level customer service.

The position emphasizes effective communication, accuracy, and the ability to stay composed in fast-paced environments, supporting a positive patient experience across