Senior Patient Access & Onboarding Specialist (Hybrid)

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

The Brigham and Women's Hospital in Boston is seeking a Patient Access Representative to ensure accurate information collection and a positive patient experience across registration and billing processes.

This hybrid role involves greeting patients, scheduling and pre-registering appointments, maintaining HIPAA confidentiality, and mentoring junior staff while supporting day‑to‑day queries. Requires 2–3 years in healthcare and an associate degree preferred.

Qualifications

• 2-3 years of experience in a healthcare setting, focusing on patient access and registration.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Proficiency in Microsoft Office and electronic medical record (EMR) systems.

Responsibilities

• Ensuring that all necessary information is accurately collected and recorded.
• Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
• Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
• Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
• Greeting patients and provide them with exceptional customer service and support.
• Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
• Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Staying up to date on healthcare regulations and policies and apply them in daily operations.

Skills

Patient access

Customer service

Multi-tasking

EMR systems

Microsoft Office

Education

High School Diploma or Equivalent

Assoc. Degree Healthcare Administration

Job description

The Brigham and Women's Hospital in Boston is seeking a Patient Access Representative to ensure accurate information collection and a positive patient experience across registration and billing processes.

This hybrid role involves greeting patients, scheduling and pre-registering appointments, maintaining HIPAA confidentiality, and mentoring junior staff while supporting day‑to‑day queries. Requires 2–3 years in healthcare and an associate degree preferred.