Patient Access & Registration Coordinator

1200 The General Hospital Corporation; Boston (MA); On-site; USD 56,826,000 - 81,278,000; Full time

Job summary

Mass General Brigham is hiring for an on-site patient registration role at 55 Fruit Street in Boston. The position focuses on collecting patient information, verifying insurance coverage, and ensuring regulatory compliance while supporting junior staff.

The ideal candidate has a high school diploma, 1-2 years of related experience, and strong knowledge of medical terminology and insurance processes. EHR proficiency is required, with a focus on accuracy and confidentiality.

Qualifications

• Proficient knowledge of medical terminology, insurance processes, and registration procedures.
• Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
• Experience working with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
• Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
• Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to elevate issues.
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Skills

Customer service

Medical terminology

Insurance verification

Registration procedures

Communication skills

Attention to detail

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Job description

Mass General Brigham is hiring for an on-site patient registration role at 55 Fruit Street in Boston. The position focuses on collecting patient information, verifying insurance coverage, and ensuring regulatory compliance while supporting junior staff.

The ideal candidate has a high school diploma, 1-2 years of related experience, and strong knowledge of medical terminology and insurance processes. EHR proficiency is required, with a focus on accuracy and confidentiality.