Patient Access Representative Senior BWH

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

The Brigham and Women's Hospital in Boston is seeking a Patient Access Representative to ensure accurate information collection and a positive patient experience across registration and billing processes.

This hybrid role involves greeting patients, scheduling and pre-registering appointments, maintaining HIPAA confidentiality, and mentoring junior staff while supporting day‑to‑day queries. Requires 2–3 years in healthcare and an associate degree preferred.

Qualifications

• 2-3 years of experience in a healthcare setting, focusing on patient access and registration.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Proficiency in Microsoft Office and electronic medical record (EMR) systems.

Responsibilities

• Ensuring that all necessary information is accurately collected and recorded.
• Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
• Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
• Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
• Greeting patients and provide them with exceptional customer service and support.
• Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
• Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Staying up to date on healthcare regulations and policies and apply them in daily operations.

Skills

Patient access

Customer service

Multi-tasking

EMR systems

Microsoft Office

Education

High School Diploma or Equivalent

Assoc. Degree Healthcare Administration

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsibilities

• Ensuring that all necessary information is accurately collected and recorded.
• Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
• Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
• Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
• Greeting patients and provide them with exceptional customer service and support.
• Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
• Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Staying up to date on healthcare regulations and policies and apply them in daily operations.

Qualifications

Education:

• High School Diploma or Equivalent required.
• Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred.

Experience

• 2-3 years of experience in a healthcare setting, with a focus on patient access and registration required.

Knowledge, Skills And Abilities

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Additional Job Details (if Applicable)

Remote Type

Hybrid

Work Location

75 Francis Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.