Patient Registration Specialist II — Healthcare Access Navigator

Mass General Brigham; Boston (MA); On-site; USD 27,000 - 39,000; Part time

Job summary

Mass General Brigham in Boston is seeking a patient registration specialist who delivers exceptional service while accurately collecting patient information, verifying coverage, and ensuring regulatory compliance. This role supports senior staff and helps resolve day-to-day issues.

You will review benefits, assist with pre-authorizations, maintain careful documentation, and collaborate across departments to keep registration processes smooth for patients and care teams.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years in patient registration, customer service, or a related healthcare administrative role.
• Proficient knowledge of medical terminology, insurance processes, and registration procedures.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures in compliance with guidelines and policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to explain financial responsibilities.
• Handle pre-authorizations, pre-certifications, and coordination of benefits for multi-insurance patients.
• Support junior staff by answering questions, resolving technical challenges, and guiding escalation.
• Assist with resolution of registration-related issues and collaborate with other departments.

Skills

Customer service

Medical terminology

Insurance verification

Registration software

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Job description

Mass General Brigham in Boston is seeking a patient registration specialist who delivers exceptional service while accurately collecting patient information, verifying coverage, and ensuring regulatory compliance. This role supports senior staff and helps resolve day-to-day issues.

You will review benefits, assist with pre-authorizations, maintain careful documentation, and collaborate across departments to keep registration processes smooth for patients and care teams.