Patient Registration Specialist — Healthcare Admin

Mass General Brigham; Newton (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham’s Newton-Wellesley Hospital is hiring a patient registration specialist to provide outstanding service, collect essential patient information, verify insurance, and ensure compliance with regulatory standards. The role requires updating consents, documenting registration activities, reviewing benefits, and handling pre-authorizations.

You will also support junior staff and coordinate with other departments for complex cases.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years required.
• Knowledge, Skills and Abilities: medical terminology, insurance processes, registration procedures; familiarity with EHR and registration software; strong communication and confidentiality.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to explain patient financial responsibilities.
• Handle complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues.
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, with other departments.

Skills

Medical terminology

Insurance processes

Registration procedures

Insurance verification

Pre-authorizations

Coordination of benefits

EHR systems

Registration software

Communication skills

Interpersonal skills

Attention to detail

Patient confidentiality

Education

High School Diploma

Tools

EHR systems

Registration software

Job description

Mass General Brigham’s Newton-Wellesley Hospital is hiring a patient registration specialist to provide outstanding service, collect essential patient information, verify insurance, and ensure compliance with regulatory standards. The role requires updating consents, documenting registration activities, reviewing benefits, and handling pre-authorizations.

You will also support junior staff and coordinate with other departments for complex cases.