Patient Access Lead - Elevate Registration & Experience

Partner's Healthcare; Falmouth (MA); On-site; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham is seeking a Patient Access Supervisor to oversee the day-to-day operations of the patient access department and manage a team of patient access representatives. You will ensure accurate patient records, promote a positive patient experience, and coordinate with billing and insurance to streamline the process.

The role requires supervising experience, an Associate's degree in healthcare administration or related field, and strong leadership and communication skills to uphold

Qualifications

• Strong leadership and communication skills.
• Knowledge of healthcare regulations and patient privacy laws.
• Ability to analyze data and make informed decisions.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong customer service orientation and commitment to providing excellent patient care.

Responsibilities

• Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
• Ensure accurate and timely patient registration, including demographic and insurance information.
• Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
• Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
• Continuously improve processes and procedures to enhance the patient experience.
• Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
• Resolve customer complaints and concerns in a professional and timely manner.
• Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Skills

Leadership

Communication

Healthcare regulations

Data analysis

Customer service

Education

Associate's Degree in Healthcare Administration

Associate's Degree in Related Field

Job description

Mass General Brigham is seeking a Patient Access Supervisor to oversee the day-to-day operations of the patient access department and manage a team of patient access representatives. You will ensure accurate patient records, promote a positive patient experience, and coordinate with billing and insurance to streamline the process.

The role requires supervising experience, an Associate's degree in healthcare administration or related field, and strong leadership and communication skills to uphold