Senior Patient Access & Insurance Specialist

Baylor Scott & White Health; Waco (TX); Presencial; USD 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) match

Tuition Reimbursement

PTO from Day 1

Descripción de la vacante

The Access Services Representative 3 at Baylor Scott & White Health registers patients by collecting demographic and insurance information, verifies benefits, and determines patient financial responsibilities. This role may assist with special projects, account maintenance, and reporting, contributing to revenue cycle improvements and a better patient experience.

You will serve as a mentor or trainer when needed, supervise duties, and coordinate with other departments to smooth patient flow.

Formación

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven ability to problem-solve, perform critical thinking.
• Proven to have good listening and communication skills, and professional telephone etiquette.
• Maintain a professional demeanor in stressful and emotional environments.
• Must exhibit high empathy and communicate well with patients and families during trauma.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsabilidades

• Registers patients by collecting demographic and insurance information.
• Verifies patient eligibility for insurance coverage and benefits.
• Calculates and collects patient liability according to policies; negotiates payment arrangements.
• Assists patients to nursing units with directions, escorts, or mobility help as applicable.
• Performs cashiering duties and verifies cash deposits as needed.
• Conducts quality audits and assists with accounts maintenance and reports.
• Functions as a super-user, mentor, and trainer; may cover supervisory roles.
• Interacts with other areas and departments to provide information on patient delays and schedule changes.

Conocimientos

Customer service

Communication skills

Problem-solving

Critical thinking

Empathy

Multitasking

Data entry

Typing

Computer skills

Microsoft Office

Educación

Associate's degree or 2 years experience

Herramientas

Microsoft Office

Descripción del empleo

The Access Services Representative 3 at Baylor Scott & White Health registers patients by collecting demographic and insurance information, verifies benefits, and determines patient financial responsibilities. This role may assist with special projects, account maintenance, and reporting, contributing to revenue cycle improvements and a better patient experience.

You will serve as a mentor or trainer when needed, supervise duties, and coordinate with other departments to smooth patient flow.