Patient Access Specialist - Registration & Billing

Baylor Scott & White Health; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

PTO

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information for patient registration. The role verifies benefits, determines patient financial responsibilities, and mentors peers.

A strong focus on accuracy and customer service is required across multiple areas. As the largest not-for-profit healthcare system in Texas, Baylor Scott & White Health emphasizes compassionate service, collaboration, and quality patient experiences.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills, and professional, pleasant telephone etiquette.
• Maintain a professional demeanor in stressful environments, including trauma or sensitive cases.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts and improve revenue cycle functions and patient experience.
• Interacts with other areas to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and determines patient liability per policy.

Skills

Customer service

Interpersonal skills

Communication skills

Listening skills

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information for patient registration. The role verifies benefits, determines patient financial responsibilities, and mentors peers.

A strong focus on accuracy and customer service is required across multiple areas. As the largest not-for-profit healthcare system in Texas, Baylor Scott & White Health emphasizes compassionate service, collaboration, and quality patient experiences.