Patient Access Specialist: Registration & Insurance

Baylor Scott & White Health; McKinney (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 1 to accurately collect demographics, verify insurance, and determine patient financial responsibilities. This role supports patient registration across locations and contributes to a smoother revenue cycle and patient experience.

The position emphasizes professional communication, empathy, and adherence to policies while assisting patients through the registration and billing processes in a busy healthcare environment.

Qualifications

• High school diploma or GED equivalent.
• Less than 1 year of experience in healthcare access/registration preferred.
• Experience with insurance verification is a plus.

Responsibilities

• Registers patients at multiple locations and coordinates with departments to ensure smooth patient flow.
• Verifies insurance eligibility and calculates patient responsibility per policies.
• Gathers demographic and financial data for efficient patient registration and billing.
• Escalates issues to management as needed to ensure patient needs are met.

Skills

Communication skills

Telephone etiquette

Empathy

Customer service

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Billing software

Insurance systems

Job description

Baylor Scott & White Health is seeking an Access Services Representative 1 to accurately collect demographics, verify insurance, and determine patient financial responsibilities. This role supports patient registration across locations and contributes to a smoother revenue cycle and patient experience.

The position emphasizes professional communication, empathy, and adherence to policies while assisting patients through the registration and billing processes in a busy healthcare environment.