Patient Access Specialist: Registration & Insurance

Baylor Scott & White Health; Marble Falls (TX); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Descripción de la vacante

Baylor Scott & White Health is seeking an Access Services Representative 2 to join our patient access team. The role focuses on collecting demographics and insurance information, verifying benefits, and guiding patients through registration and financial processes with empathy and accuracy.

You will cross-train across areas, handle multiple tasks, and contribute to a positive patient experience while adhering to compliance and billing policies.

Formación

• 2 years of healthcare or customer service experience or education equivalency required.
• Excellent listening, interpersonal and communication skills with polite telephone etiquette.
• Professional demeanor under stressful conditions, including sensitive situations.
• High empathy and ability to communicate well with patients and families during trauma while delivering great service.
• Ability to manage multiple, changing priorities effectively and in an organized manner.
• Strong data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsabilidades

• Collects accurate demographics and insurance information to register patients.
• Verifies insurance benefits and collects patient financial responsibilities.
• Mentors or trains peers and cross-trains across areas as needed.
• Interacts with other departments to communicate patient delays and schedule changes.
• Verifies patient eligibility and determines patient liability per policies; negotiates deposits and payment arrangements when needed.
• Performs revenue cycle duties across multiple areas/locations as assigned.

Conocimientos

Healthcare experience

Customer service experience

Communication skills

Telephone etiquette

Empathy

Multi-tasking

Data entry

Microsoft Office

Educación

High school diploma or GED

Descripción del empleo

Baylor Scott & White Health is seeking an Access Services Representative 2 to join our patient access team. The role focuses on collecting demographics and insurance information, verifying benefits, and guiding patients through registration and financial processes with empathy and accuracy.

You will cross-train across areas, handle multiple tasks, and contribute to a positive patient experience while adhering to compliance and billing policies.