Patient Access & Registration Specialist

Baylor Scott & White Health; Belton (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information, verify benefits, and manage patient financial responsibilities. The role includes mentoring peers and adapting across areas to support patient access and revenue cycle success.

The position emphasizes empathy, strong communication, and professional demeanor in a high-stress medical environment, with opportunities to train others and contribute to efficient patient flow.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Registers patients by collecting demographics and insurance information.
• Verifies insurance benefits and collects patient financial responsibilities.
• Cross-trains and serves as a mentor or trainer for peers.
• Interacts with other areas to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and calculates patient liability per policy.
• Advises patient of deposit requirements and negotiates payment arrangements when necessary.
• May be responsible for cashiering duties following established policies and procedures.
• Assists patients to nursing units with directions or mobility help.
• Ensures compliance for order validation, cash policy, government payor, and patient safety requirements.
• Conducts formal training and serves as a resource to others.
• Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Active listening

Interpersonal skills

Communication skills

Telephone etiquette

Empathy

Multitasking

Data entry

Microsoft Office

Typing

Computer skills

Education

HS Diploma/GED

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information, verify benefits, and manage patient financial responsibilities. The role includes mentoring peers and adapting across areas to support patient access and revenue cycle success.

The position emphasizes empathy, strong communication, and professional demeanor in a high-stress medical environment, with opportunities to train others and contribute to efficient patient flow.