Access Services Specialist - Patient Registration

Baylor Scott & White Health; Marble Falls (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan with dollar-for-dǀ

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to collect demographics and insurance details for patient registration and billing. You will verify benefits, calculate patient liabilities, and mentor peers while supporting multiple areas with strong customer service.

This role emphasizes empathy, professional communication, and collaboration across departments to improve the patient experience and the efficiency of the revenue cycle in a fast-paced healthcare

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Strong listening, interpersonal and communication skills.
• Professional, pleasant and respectful telephone etiquette.
• Ability to remain professional in stressful environments.
• Excellent data entry and basic computer skills.
• Familiarity with Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities to promote teamwork and improve revenue cycle.
• Interacts with other areas to inform on patient delays and schedule changes.
• Verifies patient eligibility and calculates/collects patient liability per policy.
• Establishes patient deposits and negotiates payment arrangements.
• May perform cashiering duties following policy.
• Assists patients to nursing units with directions or mobility assistance.
• Adheres to compliance for order validation, cash policy, government payor, and patient safety.
• Conducts formal training and serves as a resource to others.
• Performs revenue cycle duties at multiple locations as assigned.

Skills

Healthcare experience

Customer service

Communication skills

Empathy

Data entry

Microsoft Office

Telephone etiquette

Education

HS Diploma / GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to collect demographics and insurance details for patient registration and billing. You will verify benefits, calculate patient liabilities, and mentor peers while supporting multiple areas with strong customer service.

This role emphasizes empathy, professional communication, and collaboration across departments to improve the patient experience and the efficiency of the revenue cycle in a fast-paced healthcare