Patient Access Specialist II: Registration & Billing

Baylor Scott & White Health; Burnet (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Immediate eligibility for health and福利

401(k) savings plan with dollar-for-d0

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to register patients, collect demographics and insurance info, and verify coverage.

You will help determine patient financial responsibility, cross-train across areas, and mentor peers. The role requires empathy, strong communication, and the ability to manage busy workloads. This position supports the patient experience and revenue cycle while upholding compliance and service standards.

Qualifications

• Education: high school diploma or GED.
• 2 years of healthcare or customer service experience.
• Strong listening and communication skills.
• Professional, pleasant telephone demeanor and empathy.

Responsibilities

• Collect demographics and insurance information for registration and billing.
• Verify insurance benefits and determine patient liability per policy.
• Assist patients with directions, escorts, and mobility needs as needed.
• Escalate issues to management and support multiple areas as assigned.

Skills

Customer service

Interpersonal skills

Communication

Telephone etiquette

Empathy

Multitasking

Data entry

Typing

Microsoft Office

Computer navigation

Education

High school diploma or GED

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to register patients, collect demographics and insurance info, and verify coverage.

You will help determine patient financial responsibility, cross-train across areas, and mentor peers. The role requires empathy, strong communication, and the ability to manage busy workloads. This position supports the patient experience and revenue cycle while upholding compliance and service standards.