Senior Partner Success Manager - Production Lifecycle

Xometry Europe GmbH; Waltham (MA); Hybrid; USD 76,000 - 99,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental and Vision insurance

Life Insurance

Paid time off

Job summary

Xometry is seeking a highly organized and proactive Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation based on the nature of the request. You will orchestrate task completion throughout the order/job life cycle as the main contact for the partner community.

This role requires exceptional interpersonal, queue management, and cross-software platform expertise, with strengths in collaboration, organizational

Qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations.
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group.
• Knowledge of manufacturing processes, timelines, and documentation.
• Strong analytical skills with the ability to implement solutions keeping production underway.

Responsibilities

• Serve as the primary point of contact for the partner community, building trust-based relationships through proactive and transparent communication regarding project status and potential roadblocks.
• Orchestrate the production process by maintaining communication queue awareness to ensure work is effectively prioritized and delays are mitigated.
• Conduct weekly portfolio reviews to document progress and manage risk-based outreach to evaluate partner fitness and production plans for high-risk jobs, escalating significant risks as necessary to maintain organizational results.
• Act as a technical subject matter expert for the Partner Success Team, driving operational excellence and resolving production blockers through deep knowledge of manufacturing technologies.
• Proactively identify and resolve issues, including the management of RMA projects and the negotiation of financial reimbursements resulting from non-conformance or late deliveries.
• Collaborate cross-functionally with Operations and PD&T teams and ensure adherence to quality management systems and safety policies while providing peer support to maintain continuous operational success.

Skills

Capacity planning

Relationship management

Project coordination

Communication skills

Analytical skills

Cross-functional collaboration

Self-starter

Education

Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field

Tools

ERP tools

Google Sheets

CRM software

Communication software

Job description

Xometry is seeking a highly organized and proactive Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation based on the nature of the request. You will orchestrate task completion throughout the order/job life cycle as the main contact for the partner community.

This role requires exceptional interpersonal, queue management, and cross-software platform expertise, with strengths in collaboration, organizational