Global Vendor Partnerships Lead

Affirm, Inc.; Chicago (IL); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

Health coverage

Stipends for tech setup

Flexible time off

ESPP

Job summary

Affirm, Inc. is seeking a Partner Manager to lead performance and transformation across our global BPO vendor network.

This senior role drives vendor excellence and customer satisfaction at scale, while shaping long‑term vendor strategy and partnering with analysts to validate data and build decision‑ready dashboards. You will own vendor governance, manage cross‑functional programs across Operations, Compliance, Product, Risk, Training, QA, and WFM, and translate insights into actionable

Qualifications

• 8+ years in vendor/BPO management or operations.
• Strong analytical skills to define questions and build tools with analysts.
• Proven ability to drive vendor accountability via scorecards, governance, and structured interventions.
• Experience leading large, cross-functional programs with measurable business impact.
• Excellent communication and influencing skills with executives.

Responsibilities

• Own vendor performance including CX, SLAs, QA.
• Lead executive-level vendor governance (QBRs, escalations).
• Define operational strategies across the vendor network.
• Partner with Business Analyst to shape metrics and dashboards.
• Use data to diagnose gaps and prioritize interventions.
• Run ad-hoc analyses and scenario modeling for rapid decisions.
• Lead cross-functional initiatives across Ops, Compliance, Product, Risk, QA, and WFM.
• Translate vendor insights into actions improving CX and compliance.

Skills

Vendor management

Operations leadership

Data analysis

Cross-functional collaboration

Executive communication

Program governance

Fintech knowledge

Compliance awareness

Job description

Affirm, Inc. is seeking a Partner Manager to lead performance and transformation across our global BPO vendor network.

This senior role drives vendor excellence and customer satisfaction at scale, while shaping long‑term vendor strategy and partnering with analysts to validate data and build decision‑ready dashboards. You will own vendor governance, manage cross‑functional programs across Operations, Compliance, Product, Risk, Training, QA, and WFM, and translate insights into actionable