Senior Ordering Onboarding Lead (Remote)

ParTech, Inc.; Illinois; Hybride; USD 95 000 - 110 000; Plein temps

Avantages offerts par ce poste

Bonus potential

Résumé du poste

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering to lead enterprise restaurant implementations and migration to PAR’s digital ordering platform. This senior IC role offers growth opportunities as the function scales, with emphasis on ownership of onboarding projects and collaboration with internal teams.

The role focuses on end-to-end onboarding for multi-location customers, balancing timelines, dependencies, and customer needs while delivering clear, actionable

Qualifications

• 3–5+ years of experience in SaaS onboarding or closely related customer-facing functions.
• Experience in enterprise onboarding or project management within SaaS is highly valued.
• Strong customer-facing communication and relationship-building skills.

Responsabilités

• Lead onboarding engagements end to end from kickoff to go-live and hypercare.
• Own project plans, timelines, dependencies, risks, and executive status updates.
• Serve as the primary onboarding partner for customers, guiding decisions and alignment.
• Lead complex digital menu and channel implementations, including first-/third-party ordering channels.
• Navigate POS integrations, menu/catalog mapping, and channel parity with customers and internal teams.
• Collaborate with Product and Engineering to feed implementation insights back to product roadmap.
• Identify gaps in onboarding and help develop repeatable playbooks to scale.

Connaissances

SaaS onboarding

Project management

Stakeholder communication

Customer-facing

Outils

AI tools

Description du poste

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering to lead enterprise restaurant implementations and migration to PAR’s digital ordering platform. This senior IC role offers growth opportunities as the function scales, with emphasis on ownership of onboarding projects and collaboration with internal teams.

The role focuses on end-to-end onboarding for multi-location customers, balancing timelines, dependencies, and customer needs while delivering clear, actionable