Senior Optician & Store Leader

Warby Parker; Hyannis (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement savings plan

Paid sick leave and holidays

Vacation days per year

Employee Stock Purchase Plan

Parental leave

Job summary

Warby Parker is seeking an Optical Supervisor to lead our in-house optical team and create outstanding customer experiences in-store.

You will mentor the Optical team, handle eyewear fittings and measurements with precision, and ensure products meet our optical standards and customer needs. This role combines hands-on optics work with store leadership in a fast-paced retail environment.

Qualifications

• Licensed dispensing optician in states that require a license or ABO-certified in non-licensing states.
• 2+ years of experience including supervisor responsibilities.
• Strong communication and customer service skills.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Skills

Optician experience

Leadership

Customer service

Communication

Education

Licensed dispensing optician

ABO certification

Job description

Warby Parker is seeking an Optical Supervisor to lead our in-house optical team and create outstanding customer experiences in-store.

You will mentor the Optical team, handle eyewear fittings and measurements with precision, and ensure products meet our optical standards and customer needs. This role combines hands-on optics work with store leadership in a fast-paced retail environment.