Optical Supervisor — Lead Eyewear & Team Excellence

Warby Parker in; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) Retirement savings plan

Paid holidays

Vacation days per year

Parental leave

Employee stock purchase plan

Free eyewear

Job summary

Warby Parker is seeking an Optical Supervisor to join our in-house optical team. You will leverage your licensed optics expertise, customer-service focus, and leadership to deliver outstanding customer experiences while managing store operations and supervising staff.

As a keyholder, you will open/close the store, mentor the Optical team, and uphold Warby Parker standards, ensuring compliance with safety and service protocols in a fast-paced environment.

Qualifications

• Must be a licensed dispensing optician in states that require a license or ABO-certified optician in non-licensing states.
• Minimum 2+ years of experience including supervisory responsibilities.
• Ability to explain eyewear prescriptions and product offerings clearly to customers.
• Strong leadership, communication, and teamwork skills.

Responsibilities

• Assist customers to meet eyewear needs and provide fittings.
• Take and record measurements and ensure accurate adjustments.
• Ensure finished eyewear meets optical standards and customer requests.
• Explain prescription terminology and product offerings to customers.
• Set store up for daily success by executing operational procedures.
• Lead and mentor the Optical team and manage store operations.

Skills

Licensed optician

ABO certification

Leadership / supervision

Customer service

Education

Licensed dispensing optician certification

ABO certification

Job description

Warby Parker is seeking an Optical Supervisor to join our in-house optical team. You will leverage your licensed optics expertise, customer-service focus, and leadership to deliver outstanding customer experiences while managing store operations and supervising staff.

As a keyholder, you will open/close the store, mentor the Optical team, and uphold Warby Parker standards, ensuring compliance with safety and service protocols in a fast-paced environment.