Senior Optical Team Lead — Customer Experience

LensCrafters; East Hanover (NJ); On-site; USD 28,000 - 47,000; Full time

Job summary

LensCrafters in East Hanover, NJ is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will assist customers with selections, provide product recommendations, and support sales staff to achieve store goals.

The role includes leadership duties, ensuring accuracy in edging and mounting, maintaining safety standards, and training staff to meet high-quality optical standards. Excellent communication and strong math skills are essential.

Qualifications

• HS diploma/GED is required
• Strong optical & retail experience required
• Knowledge of current optical theory & merchandise
• Strong communicator & listener; interpersonal skills
• Strong basic math skills; sales skills; problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience beneficial
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Deliver exceptional customer service and ensure customer satisfaction
• Assist in store operations and optical/lab processes for quality results
• Guide customers in product selections and provide recommendations
• Serve as a store key holder as needed
• In lab settings, perform edging and mounting; support optical accuracy and safety

Skills

Optical retail experience

Optical theory

Communication

Interpersonal skills

Math skills

Sales

Problem solving

Leadership

Edging & mounting

Optical measurement

Education

HS diploma/GED

Tools

Cash register

Computers

Job description

LensCrafters in East Hanover, NJ is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will assist customers with selections, provide product recommendations, and support sales staff to achieve store goals.

The role includes leadership duties, ensuring accuracy in edging and mounting, maintaining safety standards, and training staff to meet high-quality optical standards. Excellent communication and strong math skills are essential.