Optical Team Leader: Elevate Customer Service & Lab Skills

EssilorLuxottica; East Hanover (NJ); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus & commission plan

Job summary

LensCrafters in East Hanover, New Jersey, seeks a Team Lead to deliver outstanding customer service and oversee key optical and lab processes. You will guide sales associates, assist customers with selections, and act as an on-site mentor to improve product knowledge and store operations.

This role requires strong communication, leadership, and basic optics knowledge. The Team Lead ensures safe lab practices, maintains equipment, and supports daily store goals while upholding quality and

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of optical theory and merchandise.
• Excellent interpersonal and communication skills.
• Basic math and cash handling abilities.
• Leadership and training experience.
• Edging and mounting experience.
• Optical measurement experience.

Responsibilities

• Provide unsurpassed customer service in-store.
• Assist customers with selections and recommendations.
• Support store operations as a responsible alternate key holder.
• In the lab, assist with edging and mounting and ensure optical standards.

Skills

Customer service

Leadership

Sales skills

Interpersonal skills

Math skills

Problem solving

Cash handling

Computer literacy

Education

HS diploma/GED

Tools

Cash register

Calculators

Job description

LensCrafters in East Hanover, New Jersey, seeks a Team Lead to deliver outstanding customer service and oversee key optical and lab processes. You will guide sales associates, assist customers with selections, and act as an on-site mentor to improve product knowledge and store operations.

This role requires strong communication, leadership, and basic optics knowledge. The Team Lead ensures safe lab practices, maintains equipment, and supports daily store goals while upholding quality and