Senior Ops & Process Transformation Consultant

Bank of America Corporation; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America Corporation is seeking a Sr. Ops Project Consultant II to lead process improvement and transformation initiatives. The role focuses on long-term strategic goals, scaling digital solutions, and delivering measurable efficiency gains across lines of business.

You will partner with business, operations, technology and risk teams to drive adoption and sustain benefits. The ideal candidate brings strategic thinking, strong analytical skills, and experience managing multiple projects

Qualifications

• Strong background in strategic initiatives, process design, and project or portfolio management.
• Demonstrated ability to take initiative and work with minimal direction.
• Proven track record driving change in a matrix organization.
• Proficient in problem analysis and solution design.

Responsibilities

• Identifies opportunities, process gaps and risks, and recommends solutions with clearly defined business value.
• Designs, applies and scales digital solutions that improve efficiency, quality, controls and the client experience.
• Owns initiatives from start to finish, from discovery and solution design through implementation and adoption.
• Manages a portfolio of initiatives, including priorities, dependencies, risks, status and benefits.
• Partners with business, operations, technology, risk and compliance stakeholders to resolve business challenges.
• Uses analytics and critical thinking to turn complex problems into structured, actionable solutions.
• Develops change management deliverables, such as project charters, process maps, RACI, risk assessments and control plans.
• Prepares and presents clear, concise updates and recommendations for senior leaders.
• Promotes continuous improvement and sustainable adoption of solutions.

Skills

Strategic Thinking

Change Management

Process Design

Program Management

Portfolio Management

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Lean/Six Sigma or PMP/Prosci Certification

Job description

Bank of America Corporation is seeking a Sr. Ops Project Consultant II to lead process improvement and transformation initiatives. The role focuses on long-term strategic goals, scaling digital solutions, and delivering measurable efficiency gains across lines of business.

You will partner with business, operations, technology and risk teams to drive adoption and sustain benefits. The ideal candidate brings strategic thinking, strong analytical skills, and experience managing multiple projects