Senior Operations Transformation Consultant

Bank of America Corporation; Town of Newark (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America is seeking a Sr. Ops Project Consultant II to drive process improvement and digital solutions across lines of business.

You will analyze operations, design practical solutions and lead change from discovery to adoption, collaborating with executives and cross-functional partners. The role emphasizes strategic thinking, program management and the ability to influence senior leaders while delivering measurable productivity gains and improved client experience within the

Qualifications

• Requires background in strategic initiatives, process design and portfolio management.
• Ability to influence senior leaders and manage multiple priorities.
• Change management or process-improvement certification preferred.

Responsibilities

• Identifies opportunities, process gaps and risks, and recommends solutions with clearly defined business value
• Designs, applies and scales digital solutions that improve efficiency, quality, controls and the client experience
• Owns initiatives from start to finish, from discovery and solution design through implementation and adoption
• Manages a portfolio of initiatives, including priorities, dependencies, risks, status and benefits
• Partners with business, operations, technology, risk and compliance stakeholders to resolve business challenges
• Uses analytics and critical thinking to turn complex problems into structured, actionable solutions
• Develops change management deliverables, such as project charters, process maps, RACI, risk assessments and control plans
• Prepares and presents clear, concise updates and recommendations for senior leaders
• Promotes continuous improvement and sustainable adoption of solutions

Skills

Strategic initiatives

Process design

Project management

Portfolio management

Problem analysis

Analytical thinking

Written communication

Executive presence

Influence without authority

Managing multiple initiatives

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Sr. Ops Project Consultant II to drive process improvement and digital solutions across lines of business.

You will analyze operations, design practical solutions and lead change from discovery to adoption, collaborating with executives and cross-functional partners. The role emphasizes strategic thinking, program management and the ability to influence senior leaders while delivering measurable productivity gains and improved client experience within the