Senior Operations Transformation Lead

Bank of America Corporation; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America Corporation is seeking a Sr. Ops Project Consultant II in Jacksonville, FL to drive process improvement and transformation initiatives across lines of business.

The role emphasizes strategic thinking, initiative, and cross-functional collaboration to enhance client experience and operational excellence. You will analyze processes, define business cases, and implement change with governance and risk controls, while partnering with executives, technology, and risk teams to ensure

Qualifications

• Strong background in strategic initiatives, process design, and project or portfolio management.
• Demonstrated ability to take initiative and work with minimal direction.
• Demonstrated success driving change in a matrix organization.
• Proficient in problem analysis and solution design.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong written communication and presentation skills.
• Good business judgment for risk/reward trade-offs.
• Executive presence and the ability to lead meetings, including meetings with executive participants.
• Ability to influence senior leaders and stakeholders without direct authority.
• Ability to manage multiple initiatives and competing priorities.

Responsibilities

• Identifies opportunities, process gaps and risks, and recommends solutions with clearly defined business value.
• Designs, applies and scales digital solutions that improve efficiency, quality, controls and the client experience.
• Owns initiatives from start to finish, from discovery and solution design through implementation and adoption.
• Manages a portfolio of initiatives, including priorities, dependencies, risks, status and benefits.
• Partners with business, operations, technology, risk and compliance stakeholders to resolve business challenges.
• Uses analytics and critical thinking to turn complex problems into structured, actionable solutions.
• Develops change management deliverables, such as project charters, process maps, RACI, risk assessments and control plans.
• Prepares and presents clear, concise updates and recommendations for senior leaders.
• Promotes continuous improvement and sustainable adoption of solutions.

Skills

Strategic Thinking

Change Management

Process Design

Program Management

Portfolio Management

Business Process Analysis

Continuous Improvement

Process Simplification

Critical Thinking

Decision Making

Stakeholder Management

Process Performance Measurement

Reporting

Scenario Planning

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation is seeking a Sr. Ops Project Consultant II in Jacksonville, FL to drive process improvement and transformation initiatives across lines of business.

The role emphasizes strategic thinking, initiative, and cross-functional collaboration to enhance client experience and operational excellence. You will analyze processes, define business cases, and implement change with governance and risk controls, while partnering with executives, technology, and risk teams to ensure