Process Design & Optimization Consultant

Bank of America; Newark (DE); On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America is seeking a Process Design Consultant within Global Operations to analyze processes, document business opportunities, and implement transformation initiatives. You will drive end-to-end process improvement, mitigate risk, and enable cross-functional collaboration across business and technology teams.

The role focuses on delivering measurable efficiencies, enabling process owners, and using data to articulate benefits for senior leadership.

Qualifications

• Required Skills items listed in the job description.
• Demonstrated experience in process reengineering and delivering measurable business results.
• Ability to generate data-driven insights for executive communication.
• Strong storytelling with data to support business cases.
• Experience coaching at all organizational levels on process improvement efforts.
• Ability to manage ambiguity and changing priorities.
• Proven collaboration across large cross-functional teams.
• Excellent project and program management skills.

Responsibilities

• Enable Process Owners & Partners: Deliver training, coaching, and routines to equip Process Owners with tools and knowledge to succeed.
• Mitigate Risk: Promote continuous improvement and simplification; ensure processes are properly scoped and include effective risk indicators.
• Provide Oversight: Ensure processes are documented, mapped, and compliant with enterprise standards.
• Drive Process Maturity: Offer thought leadership and end-to-end process expertise to deliver transformative results.
• Facilitate Solutions: Address issues and risks, optimize efficiency, reduce variability, and improve controls and sustainability.
• Collaborate with Business Partners: Gather insights to design and implement solutions for critical challenges and Enterprise / GO deliverables
• Continuous Improvement: Identify opportunities to apply process engineering best practices and leverage AI/LLMs to establish and implement a model for continuous improvement
• Leverage Analytics: Use data and critical thinking to solve complex problems and define business case benefits.
• Candidates should be prepared to present examples of their process design and improvement work during interviews

Skills

Change Management

Continuous Improvement

Process Design

Process Simplification

Reporting

Business Process Analysis

Critical Thinking

Process Performance Measurement

Program Management

Strategic Thinking

Conflict Management

Decision Making

Process Effectiveness

Scenario Planning and Analysis

Job description

Bank of America is seeking a Process Design Consultant within Global Operations to analyze processes, document business opportunities, and implement transformation initiatives. You will drive end-to-end process improvement, mitigate risk, and enable cross-functional collaboration across business and technology teams.

The role focuses on delivering measurable efficiencies, enabling process owners, and using data to articulate benefits for senior leadership.