Process Design Consultant II: Operational Excellence

Bank of America; Jacksonville (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Bank of America is hiring a Process Design Consultant to support Operational Excellence by analyzing processes, identifying opportunities, and implementing improvements across Global Operations. The role emphasizes collaboration with business leaders and technology teams to deliver efficient, compliant solutions within budget and timeline.

The ideal candidate brings deep experience in process engineering, data-driven decision making, and the ability to influence stakeholders while navigating

Qualifications

• Proven experience in process reengineering and delivering measurable business results.
• Strong analytical acumen with ability to translate data into actionable insights.
• Excellent stakeholder management and communication skills across levels.
• Experience coaching teams on process improvement methodologies.

Responsibilities

• Enable Process Owners and Partners with training and routines.
• Mitigate risk and promote continuous improvement and simplification.
• Ensure processes are documented, mapped, and compliant with standards.
• Provide end-to-end process expertise to deliver transformative results.
• Collaborate with business partners to design and implement solutions for challenges.
• Apply AI/LLMs to establish a model for continuous improvement.

Skills

Process Design

Continuous Improvement

Data Storytelling

Stakeholder Engagement

Project Management

Change Management

Education

Bachelor's degree in Business, Engineering, or related field

Six Sigma Green Belt

Tools

Excel

Power BI

Visio

Job description

Bank of America is hiring a Process Design Consultant to support Operational Excellence by analyzing processes, identifying opportunities, and implementing improvements across Global Operations. The role emphasizes collaboration with business leaders and technology teams to deliver efficient, compliant solutions within budget and timeline.

The ideal candidate brings deep experience in process engineering, data-driven decision making, and the ability to influence stakeholders while navigating