Senior Ops Leader: Lean Excellence & Team Growth

Amazon.com Inc.; Memphis (TN); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Inc. in Memphis, TN seeks a Sr. Operations Manager to oversee budgetary, people development, and operational objectives at the Fulfillment Center (FC).

You will lead a team of Operations and Area Managers, coach for performance, and foster positive employee relations while driving results across the facility. Responsibilities include implementing Lean initiatives, ensuring safety and customer experience, and collaborating with support staff to secure resources for projects.

Qualifications

• 7+ years direct management experience in manufacturing, production or distribution environments.
• Experience with performance metrics, process improvement and Lean techniques.
• Full staffing lifecycle experience including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Leads development and implementation of quality improvement and process optimization initiatives (Lean) to enhance operational efficiency.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers; measures performance and provides feedback.
• Leverages managers by sourcing ideas and creating improvement plans for the area.
• Ensures best practices are shared across departments, shifts, and the network.
• Collaborates with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources for projects.

Skills

Leadership

Lean methodologies

Performance metrics

Staff development

Strategic thinking

Education

Bachelor's degree or equivalent

Job description

Amazon Inc. in Memphis, TN seeks a Sr. Operations Manager to oversee budgetary, people development, and operational objectives at the Fulfillment Center (FC).

You will lead a team of Operations and Area Managers, coach for performance, and foster positive employee relations while driving results across the facility. Responsibilities include implementing Lean initiatives, ensuring safety and customer experience, and collaborating with support staff to secure resources for projects.