Senior FC Operations Lead: Lean & People Growth

Amazon Inc.; Memphis (TN); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC seeks a Sr. Operations Manager to lead a Fulfillment Center, driving budgetary and people development objectives.

You will coach a team of Operations and Area Managers, mentor staff, and ensure safety, quality and customer experience across inbound or outbound operations. Responsibilities include setting expectations, measuring performance, sharing best practices, and coordinating with HR, Finance, Facilities, Safety, and IT to secure resources and deliver results.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Education

Bachelor's degree or equivalent

2+ years of equivalent experience

Job description

Amazon.com Services LLC seeks a Sr. Operations Manager to lead a Fulfillment Center, driving budgetary and people development objectives.

You will coach a team of Operations and Area Managers, mentor staff, and ensure safety, quality and customer experience across inbound or outbound operations. Responsibilities include setting expectations, measuring performance, sharing best practices, and coordinating with HR, Finance, Facilities, Safety, and IT to secure resources and deliver results.