Senior Ops Lead - FinTech & Client Relations

TaskUs USA LLC; San Antonio (TX); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

holidays

Job summary

TaskUs USA LLC in Texas is seeking an Operations Manager to lead a department responsible for delivering top-tier customer experiences and efficient daily operations across multiple client programs. You will direct up to 150 FTE, drive performance metrics like CSAT and AHT, and partner with team leads to scale operations while maintaining a strong safety and quality focus.

This role requires strategic thinking, stakeholder management, and a proven track record in financial services or fintech

Qualifications

• Experience overseeing call center operations and large teams.
• Proven client management and relationship-building skills.
• Strong communication and presentation abilities.
• Bachelor's degree in business administration or management preferred.

Responsibilities

• Manage day-to-day operations for a team of up to 150 FTE with guidance from the Senior Operations Manager.
• Oversee billing, invoicing and related financial processes.
• Maintain client relationships and report performance in reviews (weekly, monthly, quarterly, yearly).
• Develop the team’s skills to meet KPIs and improve customer experience.

Skills

Supervisory experience

Client management

Communication skills

Presentation skills

Education

Bachelor's degree in business administration or management

Job description

TaskUs USA LLC in Texas is seeking an Operations Manager to lead a department responsible for delivering top-tier customer experiences and efficient daily operations across multiple client programs. You will direct up to 150 FTE, drive performance metrics like CSAT and AHT, and partner with team leads to scale operations while maintaining a strong safety and quality focus.

This role requires strategic thinking, stakeholder management, and a proven track record in financial services or fintech